Technical Support
We're sorry that you ended up on our technical support page. We strive to provide services that satisfy you 110% and around the clock! Still, we understand that sometimes things just don't go according to plan. What that is the case, this is the place to get a helping hand. Whether it is setting up a new email account or figuring out why your site just won't show up on the web, our fast and friendly technical support is based in Ohio and available to you 24/7 via Trouble Tickets, email, and our Online KnowledgeBase. Most issues are addressed within a few hours of submission to us.
Trouble Tickets
Trouble tickets are the preferred method of requesting technical support. They allow our staff to stay organized, which greatly reduces the risk of an issue getting lost in an inbox somewhere. There are two easy ways to submit trouble tickets:
KnowledgeBase
This option is temporarily unavailable. Since we recently migrated to new servers, many of the old frequently asked questions are no longer relavent. This should be back in place within a few weeks.
E-Mail Support
To email our support department, please see the "Trouble Tickets" section above. Our system will convert your email to a trouble ticket, which will allow us to provide you with faster response times.
Phone Support
Wright Web Works offers limited phone support. This allows us to provide fair and adequate service to all of our customers. Most support issues are more easily dealt with via trouble ticket because that system allows technicians ample time to research and troubleshoot your issues, which is necessary so that we provide real answers to your questions and problems and not just guesses. If your website or email are down, please feel free to call our office.